CUSTOMER SERVICE

SALES POLICY



 


All sales at Eliza Page are final. If you are unhappy with your purchase, items in perfect and unworn condition may be returned for online store credit or exchanged for another item within 30 days of receipt, minus the original shipping fees. We do not give refunds.

Please note that due to the handmade nature of our jewelry, there will be slight variations and imperfections in some items, and delivery times may vary. This is one of the beautiful things about owning a handmade jewelry item. We are very proud of our artists work and their dedication to their craft. Please contact us if you have special requests or if there is anything we can do to better serve you!

 





EXCHANGES or ALTERATIONS

If you would like to exchange an item or have it altered or adjusted, please follow these steps:

1) Call the store 512.474.6500 or email customer service us in order to exchange or return an item for store credit.

2) Once you discuss your return with our staff, pack the item securely and safely in a hard box, insure your package for the full value of the merchandise, and send it via prepaid mail. For speed and security, we recommend UPS/FedEx. No C.O.D. deliveries will be accepted.

We are not responsible for and will not be able to process store credit or exchanges for items lost or damaged in transit due to delivery error.

There are no returns, refunds, store credits, or exchanges on custom or special orders. 


Please send all packages to:


Eliza Page
229. W. 2nd St.
Austin TX 78701

3) Please note that no exchanges or credits will be granted after the 30 day period has past, and no returns will be processed until we have received your original item.



EXCEPTIONS

EXCHANGES: If you have selected an item for exchange that is unavailable, your purchase can be refunded or credited for in-store credit and you will be contacted via phone or email.
 




CUSTOM ORDERS

If there is an item you would like created or modified, please call 512.474.6500 or email us at the store and we will work with you to create your one-of-a-kind-design. We work closely with a number of talented jewelry designers and can fulfill most requests.

If the item you have selected indicates an order time frame of 1-8 weeks and is not "in stock and available" on our website, we will contact you to verify your expected ship date.

Please call us at 512.474.6500 if you have questions or would like us to help you find a similar item that is in stock and ready to ship to you as soon as possible.




SHIPPING AND ORDER FUFILMENT

 


RATES, INSURANCE and SERVICES

We ship all packages with UPS or Lone Star Overnight and fully insure all our packages. Eliza Page will ship anywhere within the United States, however we do not ship to P.O. Boxes.

If you live outside of the United States, please contact us via email or phone to purchase items and to calculate shipping, and we will submit you a PayPal invoice. We ship items internationally via FedEx. Depending on the value of the item, International shipping with insurance is usually $25-$150 USD. 

All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Eliza Page, INC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

Rates for shipping in the USA are as follows:

Ground (3-5 business days) $15
2-Day Air $25
Next Day Air $35




GIFT WRAP

All Eliza Page jewelry is included in a jewelry box or velvet jewelry bag and wapped in our complementary signature gift boxes wrappped with beautiful silk ribbon. We include jewelry care cards and information about our jewelry designers whenever possible.

ORDER PROCESSING

Orders placed Monday through Friday before 3:00 pm will be processed that day. Orders placed Saturday and Sunday will be processed on the following Monday. Please call us in order to accomodate rush orders at 512-474-6500.

Sales Tax

Sales tax of 8.25% will be applied to all orders shipped to locations in Texas.

MODIFYING AN ORDER

Once your order has been submitted, any modifications or cancellations must be made prior the order being processed and shipped. Please call us (512) 474-6500 for any change requests or send us an email to [email protected]

ORDER FUFILMENT

Due the nature of handmade jewelry and the availability of fine materials, Eliza Page will contact you via email or telephone if the merchandise you have selected is not available.




FORMS OF PAYMENT

Currently Eliza Page accepts Visa, MasterCard, Discover and American Express.




CONTACT US
Email: customer service
Phone: (512) 474-6500
Fax: (512) 474-6501
By Mail: Eliza Page 229. W. 2nd St. Austin TX 78701