We understand that shopping for jewelry online can be a challenge if you cannot try it on, and we want you to love your jewelry purchases.

 

HOLIDAY ONLINE SALES POLICY:

Items bought online after November 24 can be returned for a refund, minus the original shipping fees if we receive the items back in store before January 7th 2018. See below for details.

 

IN-STORE SALES POLICY:

Items bought in-store at Eliza Page in Austin, Tx, can be returned for store credit within 30 days of purchase (no refunds).

 

There are no returns, refunds, store credits, or exchanges on custom or special orders or any SALE items in store or online.

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ORDER PROCESSING

Orders placed Monday through Friday before 2:00 pm will be processed that day. Orders placed Saturday and Sunday will be processed on the following Monday. Please call us in order to accommodate rush orders at 512-474-6500.

 

SALES TAX

Sales tax of 8.25% will be applied to all orders shipped to locations in Texas.

 

ORDER CONFIRMATION

Eliza Page will contact you via phone or email you to confirm your online order before shipping. We reserve the right to cancel or withhold shipment of any order we feel is fraudulent or suspicious, or to ask for a signed confirmation indicating your understanding of our sales policy during the holidays.

 

GIFT WRAP

All Eliza Page jewelry is included in a jewelry box or velvet jewelry bag and wrapped in our complementary signature gift boxes wrapped with beautiful silk ribbon. We include jewelry care cards and information about our jewelry designers whenever possible. Holiday orders will be wrapped with our holiday gift tags.

 

ORDER FUFILMENT + EXCEPTIONS

Due the nature of handmade jewelry and the availability of fine materials, Eliza Page will contact you via email or telephone if the merchandise you have selected is not available and we will offer a replacement or refund.

 

FORMS OF PAYMENT and STORE CREDIT

Eliza Page accepts Visa, MasterCard, Discover and American Express and cash in store. We do not accept checks. You will be asked to show ID upon checkout for security purposes. Store credit cannot be transferred or exchanged for cash or gift cards. Any store credit you receive does not expire until redeemed. 

 

DIAMOND DOLLARS LOYALTY PROGRAM + DISCOUNTS

We do not offer discounts, however you can sign up for our Diamond Dollars Loyalty program and earn $ store credit when shopping. As part of the  Diamond Dollars Loyalty program if you share your address, birthday and/or anniversary with us we will send you a % off card in the mail during your special month.

 

SHIPPING AND ORDER FUFILMENT

RATES, INSURANCE and SERVICES

We ship all packages with UPS or USPS and fully insure all our packages. Eliza Page will ship anywhere within the United States, however we do not ship to P.O. Boxes.

If you live outside of the United States, please contact us via email or phone to purchase items and to calculate shipping, and you can pay online via PayPal. We ship items internationally via USPS. Depending on the value of the item, International shipping with insurance is usually $25-$150 USD. 

All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Eliza Page is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

Rates for shipping in the USA are as follows:

Ground (3-5 business days) $15

2-Day Air $25

Next Day Air $45

Saturday Next Day Air $60

 

EXCHANGES or ALTERATIONS

If you would like to exchange an item or have it altered or adjusted, please call the store 512.474.6500 or email customer service to discuss your exchange or alteration.CUSTOM ORDERS

If there is an item you would like created or modified, please call 512.474.6500 or email us at the store and we will work with you to create your one-of-a-kind-design. We design and produce our own jewelry and also work closely with a number of talented jewelry designers, therefore can fulfill most requests.

If the item you have selected indicates an order time frame between 1-8 weeks or is out of stock on our website, we will contact you to verify your expected ship date.

Call us at 512.474.6500 if you have questions or would like us to help you find a similar item that is in stock and ready to ship to you as soon as possible.

 

To PROCESS a REFUND or RETURN

If you are unhappy with your online purchase and would like to request a refund or return, please contact us to let us know.

  • Pack the item securely and safely in a hard box, insure your package for the full value of the merchandise, and send it via prepaid mail.
  • For speed and security, we recommend UPS/FedEx. No C.O.D. deliveries will be accepted.
  • Items must be in the original condition in which they were shipped.
  • Items must show no signs of wear and must have the tag attached and include the original receipt.
  • You can opt for store credit instead of a refund.
  • Gift items must also have their gift tags attached.
  • We must receive the jewelry within 10 days after you accept your shipment to process a return or refund, except during the noted holiday timeframes.
  • We reserve the right to refuse items for a refund or return that do not follow these standards.
  • There are no returns, refunds, store credits, or exchanges on custom or special orders.

     

We are not responsible for and will not be able to process store credit or exchanges for items lost or damaged in transit due to delivery error.

Please send all packages to:

Eliza Page 
229. W. 2nd St. 
Austin TX 78701

 

Please note that we will often contact you to ensure safe transit or to confirm your order. Please look out for correspondence from our sales team. We reserve the right not to ship jewelry if a purchase is suspect of fraud, and we will ask for a written confirmation indicating your commitment to a final sale for all custom order jewelry, bridal jewelry, and during holiday periods.

See our Jewelry Care and Warranties page for more information on our fashion, fine and bridal jewelry promises and services.

Due to the handmade nature of our jewelry, there will be slight variations and imperfections in some items, and delivery times may vary. This is one of the beautiful things about owning a handmade jewelry item. We are very proud of our artists work and their dedication to their craft.

Contact us if you have special requests or if there is anything we can do to better serve you!

 

IMPORTANT HOLIDAY SHIPPING DATES

Last Day for Overnight Shipping is December 20th for Dec 22 or 23rd Delivery.

We do our best to ensure your packages are delivered on time as ordered, however, due to unexpected holiday shipping delays and carrier volume, your packages' timely arrival is at the mercy of UPS and USPS delivery services.

 

CONTACT US

Email: customer service

Phone: (512) 474-6500

By Mail: Eliza Page 229. W. 2nd St. Austin TX 78701