We love working with our customers on one-of-a-kind design projects. Below is what to expect when creating jewelry with our team at Eliza Page and a list of frequently asked questions. We can design together remotely, or, you can visit us in person downtown. Visit during business hours to start the process on the spot, fill out the form on this page, call, or email us to schedule an appointment

 Our production partners are local to Austin and are positioned worldwide; they include GIA Gemologists, accredited diamond and gemstone dealers, master jewelers, and experienced goldsmiths. Our partners use responsibly sourced and recycled metals and stones from ethical dealers who subscribe to the the Kimberly Process.

All our Eliza Page custom jewelry is warrantied, includes a complementary appraisal, and most jewelry is designed and handcrafted from start to finish, in Austin, Texas.


Step 1: Preliminary Meeting with Eliza Page

You will work directly with a Custom Design Consultant to discuss your jewelry ideas either in person or via email and phone. This will allow us to get a chance to know you better and get an idea of exactly what you are looking for. It’s helpful if you come to us with pictures of anything that inspires your design idea: a picture of a ring you’ve seen online, or even a photo of a fabric pattern or architecture that you like. It enables us to better know exactly the style you’re looking for and create the right design for you. If you don’t have a vision in mind, we will work diligently to create the perfect one. We have worked on hundreds of jewelry designs over many years, and have a wide variety of designs to show you, either in-store or from our design vault.



Step 2: Design and Revision

You will discuss directly with our Custom Design Consultant the details and specifics of the desired design. With your preferences and ideas in mind, we will then work together to further refine the design, using images or design sketches. You will review the details, and discuss feedback with Eliza Page. Based on this feedback, we will then hone the details to a final design.

We will work with your heirloom stones for custom projects and we charge a $500 heirloom setting fee. We discourage clients from purchasing their own stones for custom projects, however, and we always ask that you let us quote you on stones. Our stone pricing is competitive and we stand by our selection process.  We will work with you to choose the stone that fits with your project and your lifestyle.



Step 3: Rendering and Model Production

Based on the final design, we will render the design, often in CAD, to be sure it meets your three-dimensional vision. If the final design meets your approval, the jewelry then goes into production. Custom Design with CAD begin at $2,000, exclusive of materials (metal, stones). This price includes time with our Custom Design Consultant, back and forth on designs, production of drawings, rendering of models, production, casting, gemstone setting, polishing, and hand-finishing each piece.



Before we enter stage 3 together, Rendering and Model Production, we require a $200 design fee. If at any time you are unhappy with the design, you will be responsible only for the phases of the design that have been completed. Otherwise, all payments during the initial design process will go toward the final price, with materials, metals, included in the final price. You should anticipate to sign a contract and to provide a deposit payment, which will include the full price of significant stones and at least half of the final payment, to begin production.

Custom designs are final sales and non-refundable. From start to finish the entire process should take 4-8 weeks, subject to the specifications and/or changes in design. If you have an special deadline, depending on the design, we will do our best to complete your project more quickly than 4-8 weeks for a rush fee.

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