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Spexton Ring Policy
SPEXTON RING EXCHANGE POLICY:
We guarantee that your order will be made to the exact size and width you specify and shipped within the current production time or an agreed upon ship date. If we make an error and send you the wrong size, we'll promptly create a new ring in the correct size in your original order and cover any postage both ways.
If you got your sizing wrong and ordered a ring that doesn't fit you one of two things will happen:
(1) If you ordered your ring TOO SMALL, we can size the original ring up to one full size larger for a flat rate of $35 each time you want us to enlarge the ring, with a maximum of 2 enlargements. This fee will cover the enlargement and the return postage.
(2) If you ordered your ring TOO BIG, an entirely new ring will have to be made and you will be charged 50% of the original purchase price. We will only do this once, if you incorrectly order your 2nd ring at a size that is still too large, you own that ring and will need to order a brand new ring at the regular retail price for the 3rd try.
We do not offer returns for a refund on any of our items. Each product is hand-made to order and created specifically for you.