Welcome to Eliza Page’s FAQ. Here you’ll find answers to our most common questions about shopping, custom jewelry, repairs, shipping, and more—so you can feel confident every step of the way. If you still have questions, contact us and we’ll be happy to help you!
If there is an item you would like created or modified, please call 512.474.6500 or email us at the store and we will work with you to create your one-of-a-kind-design. We design and produce our own jewelry and also work closely with a number of talented jewelry designers, therefore can fulfill most requests.
Contact us to set up an appointment to start the design process with one of our Custom Design Specialists. Read more about our Custom Process here.
Custom orders are final sale and not returnable.
If the item you have selected indicates an order time frame between 1-8 weeks or is out of stock on our website, we will contact you to verify your expected ship date.
Call us at 512.474.6500 if you have questions or would like us to help you find a similar item that is in stock and ready to ship to you as soon as possible.
Yes. Please be sure to bring your stones to your design appointment so that we can take measurements and begin to work on your custom design right away! There is a $500 fee for setting your heirloom center stone.
Our Custom Process takes on average 4-8 weeks from start to finish. There are some exceptions to this, so let us know your needs and timelines and we will always do our best to accommodate you.
Product
Yes. All of us at Eliza Page and all of our designers stand behind the design and craftsmanship of our jewelry. We are dedicated to using recycled metals, materials sourced from ethical mines, and diamond dealers who subscribe to the Kimberley Process. Our designers are committed to this as well. Being based in Austin, Texas, we sell and support many local and Texas-based jewelers, and use local designers and gemstone dealers, whenever possible.
The Kimberley Process is an international certification scheme established to prevent the trade of conflict diamonds, which are rough diamonds used to fund armed conflicts and civil wars. Launched in 2003, it requires participating countries to meet stringent requirements that ensure diamonds are mined, shipped, and sold through legitimate channels. The process involves certification and transparency measures, including verifying the origin of diamonds and requiring them to be accompanied by government-validated documentation. The Kimberley Process represents a global effort to promote ethical practices and uphold human rights in the diamond industry.
Yes. We strive to use recycled metals and stones as much as possible in our own designs and make sure that our designers do the same.
Lab-grown diamonds and natural diamonds are chemically, physically, and optically identical, making them "real" diamonds in every sense. The key difference lies in their origin: lab-grown diamonds are created in controlled environments using advanced technology, while natural diamonds are formed over billions of years beneath the Earth's surface. Both exhibit the same brilliance and durability, but lab-grown diamonds are often more affordable and have a smaller environmental impact. Ultimately, whether you choose a lab-grown or natural diamond depends on your personal values and preferences.
Yes. We are always happy to customize your jewelry if possible; contact us and we can discuss a quote for a new chain.
Yes. We are happy to try to adjust any jewelry purchased at Eliza Page. Contact us and we can discuss the best solution for you and your jewelry.
Yes. Almost all of our jewelry can be resized or remade in a different size or with a different metal. Contact us with specific inquiries so we can discuss together.
Most of our rings can be resized, but there are some styles that we are unable to change. If a one of a kind ring cannot be resized, we are happy to remake the ring as close as possible to the original by sourcing similar stones for you. You will essentially be getting a new, one-of-a-kind ring made especially for you!
On average ring resizing takes 1- 2 weeks depending on the design. If the ring needs to be remade, timelines vary based on the designer’s production of a new ring.
If you do not know your ring size, Eliza Page specialists can take your ring size when you visit our store location. If you cannot visit our store, we highly recommend having your finger sized by a local jeweler, and asking for your US ring size. If you have ordered from us before we may have your ring size on file -contact us with specific inquiries so we can discuss together.
• Your first ring resize is complimentary within 30 days of purchase.
• Further resizes may incur a fee.
• After resizing, rings are considered final sale and cannot be returned or exchanged.
• We recommend sizing your finger multiple times before finalizing your order.
Yes! Most of our jewelry is able to be customized with engraving. We have many options for initial and letter jewelry as well.
Shipping
Yes. If you live outside of the United States, we ship items internationally via UPS. Depending on the value of the item, International shipping with insurance is usually $50-$150 USD. All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Eliza Page is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
Ground (3-5 business days)
(Free Ground shipping for orders $300+)
2-Day Air $25
Next Day Air $45
Saturday Next Day Air $60
We also offer door to door courier service within the Austin area for $18.
Yes, if you live in Austin, Texas. Contact us via phone or email for assistance with local gifts and courier service. If you are shopping online and you live in Austin, Texas, you may also choose courier delivery at checkout. Orders must be placed before 11AM for same day delivery.
Yes! We always offer complimentary gift wrap, and are more than happy to help you send items as a gift. Our signature gift boxes are topped with a beautiful ribbon and we always include a jewelry pouch with your purchase. We can also include a short note from you and a special occasion gift tag if desired. Holiday orders will be wrapped with our holiday gift tags unless otherwise specified by you.
For our UPS 2nd-day, next day and Saturday Delivery shipping options we do require a signature for your package. If you would like to ship without a signature, we can ship USPS ground (3-5 day). Contact us and we can help you to find the best option.
Please contact us and we would be more than happy to look into your order and give you an update.
Returns
Items purchased in-store after November 11th, 2025 can be returned for store credit (no refunds) if we receive the items back in store before January 11th, 2026.
There are no returns, refunds, store credits, or exchanges on SALE, custom, pre-orders or special orders.
Items bought online can be returned for a refund, exchanged, or store credit, minus the original shipping fees, if we receive the items back in store within 10 days of customer receipt. There are no refunds on out of stock items. There are no returns, refunds, store credits, or exchanges on SALE, custom, pre-orders or special orders.
Yes. You are always welcome to come into our store to exchange your online purchases within 10 days of customer receipt. We would love to help you find the perfect piece of jewelry for you
Items bought in-store at Eliza Page in Austin, TX, can be returned for store credit or exchanged within 30 days of purchase. Store credit does not expire. We do not issue refunds.
We offer exchange or store credit if the item is returned within 30 days of purchase, and we are happy to help you both find something that she will really love. If we can’t find something right away, store credit never expires, so you have time to find the right gift.
If you want to request an authorized return for a purchase made online, please contact us to let us know. Once authorized, please follow these steps:
Pack the item securely and safely in a hard box, insure your package for the full value of the merchandise, and send it via prepaid mail.
For speed and security, we recommend UPS/FedEx. No C.O.D. deliveries will be accepted.
Items must be in the original condition in which they were shipped.
Items must show no signs of wear and must have the tag attached and include the original receipt.
You can opt for store credit instead of a refund.
We must receive the jewelry within 10 days after you accept your shipment to process a return or refund, except during the noted holiday timeframes.
We reserve the right to refuse items for a refund or return that do not follow these standards.
There are no returns, refunds, store credits, or exchanges on SALE, custom, or special orders
We are not responsible for and will not be able to process store credit or exchanges for items lost or damaged in transit due to delivery error.
Please send all packages to:
Eliza Page 229. W. 2nd St. Austin TX 78701
Please note that we will often contact you to ensure safe transit or to confirm your order and require signature upon delivery. Please look out for correspondence from our sales team. We reserve the right not to ship jewelry if a purchase is suspect of fraud, and we will ask for a written confirmation indicating your commitment to a final sale for all custom order jewelry, bridal jewelry, and during holiday periods.
Jewelry Care
Remove jewelry when using cleaning solvents or beauty products.
Avoid wearing jewelry while swimming, bathing, or in extreme temperatures.
Keep jewelry away from water or moisture to prevent tarnishing.
Store jewelry in a dry, dust-free place, ideally in its pouch or box, and separate from other materials to prevent scratching.
Eliza Page is always available to handle repairs on jewelry purchased through our store. If an item needs to be sent to the designer for repair or resizing, there may be fees involved. You can review and approve all fees before work begins. Our warranty is void if your jewelry is repaired or otherwise altered by another service provider.
We do not take in repairs on your personal jewelry, but contact us for our recommendations on reputable local repair shops.
During the first year of wearing your bridal jewelry, you may need repairs such as polishing, cleaning, and the replacement of tiny accent gemstones or diamonds. Under normal wear these repairs are often necessary and will be performed by us or our designers free of charge. If your bridal jewelry has sustained damage or improper wear, however, your repair may incur a small fee. Center stones and their settings, however, are inspected thoroughly by us and our jewelers when they are created, shipped, and received for craftsmanship and durability. Damage to these center stones or settings can only occur with improper wear or by an accident, and therefore are not covered by our warranty, or most third party insurers. We encourage thoughtful and careful daily wear of your jewelry, and for you to consider that certain activities may damage the integrity of your jewelry, gemstones, and settings. Should you desire insurance on your fine or bridal jewelry, we recommend a company such as Jewelers Mutual. Repairs that are not covered under warranty will incur a small fee one year from purchase. We are dedicated to delivering jewelry to you that will exceed your expectations for design and craftsmanship for a lifetime, and always do our best to deliver to this standard.
Should you have any questions about our policies or warranties, please call, visit, or email us with specific inquiries so we can discuss together.
Your Eliza Page fine jewelry is protected against manufacturer’s defects for up to 12 months from the date of purchase. The warranty does not extend to accidents or normal wear and tear on your jewelry.
If an item needs a simple repair we often will try to repair it in house. If this is not possible, we will send your jewelry to the original designer or a bench jeweler for repair. If an item needs to be sent to the designer for repair or resizing, there may be fees involved. You can review and approve all fees before work begins. Our warranty is void if your jewelry is repaired or otherwise altered by another service provider.
Please understand repairs are not always possible if specific gemstones or materials are unavailable. Our warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Please contact us and send in any damaged jewelry for examination and repair evaluation. In every case, we will work with our designers to the best of our ability to restore or replace your precious jewelry items.
All Eliza Page Collection Special Occasion Rings include a complementary jewelry appraisal for replacement value for your insurance. We can also provide an appraisal for any other Eliza Page jewelry items for your insurance with a fee of $150.
• We offer free repairs during the first year for polishing, cleaning, and tiny gemstone replacements.
• Repairs not covered under our warranty may incur a fee after one year.
• Damage to center stones or settings due to improper wear or accidents is not covered.
• We recommend insurance coverage on your bridal jewelry from Jewelers Mutual or Zillion.
• We offer a complementary jewelry appraisal for Eliza Page Collection Special Occasion Rings.
• Appraisals are $150 for other jewelry items for insurance purposes.
Financing
Yes. We offer financing subject to credit approval through Wells Fargo. Contact us for any current promotions and to apply for financing.
You also have the option to pay over time with Affirm. You get to control how long you will make monthly payments.*(Affirm is not applicable to the consultation, resetting, resizing, and restyling project fees).
You can expect your first monthly payment to be due about one month after we process your loan. Each following payment will be due a month later on the same day of the month. You'll get emails and SMS reminders prior to your due dates!
Affirm is not applicable to consultation, resetting, resizing, and restyling project fees.
Other
No appointment is required! If your schedule permits, however, we would love you to contact us to schedule an appointment so we can dedicate focused, one-on-one time with you without interruptions.
We offer free validated parking in the AMLI downtown parking garage and up to 90 minutes at City Hall. Valet and metered street parking is available on 2nd St and surrounding blocks. Rates can vary.
Yes. Let us know at checkout that you have both and we can apply them to your balance.
We work closely with our artists and on our in-house designs to be able to offer you the best price on our jewelry all year long. However, you can sign up to receive marketing emails/texts to gain access to promotional sales and discounts. You may also share your birthday and/or anniversary with us we will send you a % off card in the mail during your special month.
Sales tax of 8.25% will be applied to all orders shipped or purchased in Texas. Tax rates out of Texas vary state by state, and will be automatically charged by Shopify.
