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FREQUENTLY ASKED QUESTIONS

Shipping

How much will shipping cost in the US?

Ground (3-5 business days) is FREE on orders over $100. If you order is not over $100, ground shipping is approximately 
2-Day Air $25
Next Day Air $45
Saturday Next Day Air $60
We also offer door-to-door courier service within the Austin area starting at $18.

Do you ship internationally?

Yes. If you live outside of the United States, we ship items internationally via UPS. Depending on the value of the item, International shipping with insurance is usually $25-$150 USD. 
All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs, and duties put into place by that country. Eliza Page is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

Can I send an item as a gift, and do you gift wrap?

Yes! We always offer complimentary gift wrap and are more than happy to help you send items as a gift. Our signature gift boxes are topped with a beautiful ribbon and we always include a jewelry pouch with your purchase. We can also include a short note from you and a special occasion gift tag if desired. Holiday orders will be wrapped with our holiday gift tags unless otherwise specified by you.

Do you require signature on delivery?

For our UPS 2nd-day, next day, and Saturday Delivery shipping options we do require a signature for your package. If you would like to ship without a signature, we can ship USPS ground (3-5 days). Contact us and we can help you to find the best option.

Do you offer same day delivery?

Yes, if you Live In Austin, Texas.  Contact us via phone or email for assistance with local gifts and courier service. If you are shopping online and you live in Austin, Texas, you may also choose courier delivery at checkout. Orders must be placed before 11 AM for same-day delivery.

How can I find out the status of my order?

Please contact us and we would be more than happy to look into your order and give you an update.

Returns + Exchanges

What is your online return policy?

Items bought online can be returned for a refund, exchange, or store credit, minus the original shipping fees, if we receive the items back in store within 10 days of customer receiptThere are no refunds on special orders or out-of-stock items.

Can I return or exchange an online purchase at your store location?

Yes. You are always welcome to come into our store to exchange your online purchases, we would love to help you find the perfect piece of jewelry for you.

What is your return policy for items purchased in store?

Items bought in-store at Eliza Page in Austin, Tx, can be returned for store credit or exchange within 30 days of purchase. Store credit does not expire. We do not issue refunds.

What if they do not like my jewelry gift?

We offer exchange or store credit if the item is returned within 30 days of purchase, and we are happy to help you both find something that they will really love.  If we can’t find something right away, store credit never expires, so you have time to find the right gift

Product Care & Materials

Do you use recycled metals?

Yes. We strive to use recycled metals and stones as much as possible in our own designs and make sure that our designers do the same.

Is your jewelry ethically made and diamonds conflict-free?

Yes. All of us at Eliza Page and all of our designers stand behind the design and craftsmanship of our jewelry. We are dedicated to using recycled metals, materials sourced from ethical mines, and diamond dealers who subscribe to the Kimberly Process. Our designers are committed to this as well. Being based in Austin, Texas, we sell and support many local and Texas-based jewelers, and use local designers and gemstone dealers, whenever possible.

How should I take care of my jewelry?

While Eliza Page jewelry is designed to last, it will last longer with proper care.  Taking basic measures to protect and care for your jewelry will help to preserve the materials and the finish. These basic jewelry care techniques can help you protect your Eliza Page jewelry: Remove your jewelry when using cleaning solvents or applying beauty products. Do not wear your jewelry while swimming or bathing or when exposed to extreme temperatures. Do not expose items to water or moisture, as it can tarnish your jewelry. Store jewelry carefully in a dry, dust-free place such as in its jewelry pouch or box, and keep it separated from other materials so it doesn’t scratch.

Jewelry Specific

Can I order a different chain than the one sold with a pendant?

Yes. We are always happy to customize your jewelry if possible; contact us and we can discuss a quote for a new chain.

Can you size my ring or change the length of a chain, bracelet, etc?

Yes. We are happy to try to adjust any jewelry purchased at Eliza Page. Contact us and we can discuss the best solution for you and your jewelry.

Do you offer items in different sizes (i.e rings) or metals, other than what is featured on the website?

Yes. Almost all of our jewelry can be resized or remade in a different size or with a different metal. Contact us with specific inquiries so we can discuss together.

Can rings be resized?

Most of our rings can be resized, but there are some styles that we are unable to change.  If a ring cannot be resized, we are happy to remake the ring as close as possible to the original by sourcing similar stones for you. You will essentially be getting a new, one-of-a-kind ring made especially for you!

How long will it take to resize a ring?

On average ring resizing takes 1- 2 weeks depending on the design. If the ring needs to be remade, timelines vary based on the designer’s production of a new ring.

Do you have matching sets of jewelry - i.e. earrings, necklaces, etc.

Yes. We carry many styles that come as a matching set, however, items in the set may be sold separately.  If a style you are interested in does not come in a set, we are always happy to help you find complementary pieces. Contact us and we can work together to create an amazing set, unique to you.

Can you repair my jewelry?

Eliza Page is always available to handle repairs on jewelry purchased through our store. We do not take in repairs on your personal jewelry, but contact us for our recommendations on reputable local repair shops. 

How do I figure out my ring size?

If you do not know your ring size, Eliza Page specialists can take your ring size when you visit our store location.  If you cannot visit our store, you can request a ring sizer and we will mail one to you. 
If you have ordered from us before we may have your ring size on file - contact us with specific inquiries so we can discuss together.

Do you offer engraving or personalized jewelry?

Yes!  Most of our jewelry is able to be customized with engraving. We have many options for initial and letter jewelry as well.

Custom Design & Engagement

How do I place a custom design order?

Contact us to set up an appointment to start the design process with one of our Custom Design Specialists. Read more about our Custom Process here.

Can you design a setting for my heirloom diamond or gemstones?

Yes. Please be sure to bring your stones to your design appointment so that we can take measurements and begin to work on your custom design right away! There is a $500 fee for setting your heirloom center stone.

How long will it take to create a custom engagement ring?

Our Custom Process takes on average 4-8 weeks from start to finish. There are some exceptions to this, so let us know your needs and timelines and we will always do our best to accommodate you.

What is your warranty on wedding and engagement rings?

During the first year of wearing your bridal jewelry, you may need repairs such as polishing, cleaning, and the replacement of tiny accent gemstones or diamonds. Under normal wear these repairs are often necessary and will be performed by us or our designers free of charge.
If your bridal jewelry has sustained damage or improper wear, however, your repair may incur a small fee.
Center stones and their settings, however, are inspected thoroughly by us and our jewelers when they are created, shipped, and received for craftsmanship and durability. Damage to these center stones or settings can only occur with improper wear or by an accident, and therefore are not covered by our warranty, or most third party insurers.
We encourage thoughtful and careful daily wear of your jewelry, and for you to consider that certain activities may damage the integrity of your jewelry, gemstones, and settings.
Should you desire insurance on your fine or bridal jewelry, we recommend a company such as Jewelers Mutual.
Repairs that are not covered under warranty will incur a small fee one year from purchase.
We are dedicated to delivering jewelry to you that will exceed your expectations for design and craftsmanship for a lifetime, and always do our best to deliver to this standard.
All Eliza Page Collection Special Occasion Rings include a complementary Jewelry Appraisal for your insurance. We can also provide an Appraisal for any other jewelry items for $200 for your insurance.
Should you have any questions about our policies or warranties, please call, visit, or email us with specific inquiries so we can discuss together.

Do I need to make an appointment to look at engagement rings?

No appointment is required! If your schedule permits, however, we would love you to contact us to schedule an appointment so we can dedicate focused, one-on-one time with you without interruptions.

Payments

What payment types do you take?

Eliza Page accepts Visa, MasterCard, Discover and American Express and cash in store. We do not accept checks. You will be asked to show ID upon checkout for security purposes. Store credit cannot be transferred or exchanged for cash or gift cards. Any store credit you receive does not expire until redeemed. 

Do you have a warranty program?

Yes. If an item needs a simple repair we often will try to repair it in house. If this is not possible, we will send your jewelry to the original designer or a bench jeweler for repair.
If any jewelry item you purchase breaks because of design or manufacture defect within 60 days of your original purchase, Eliza Page will repair or replace the piece free of charge. After 60 days, each item is subject to each designer’s specific policy and may incur a fee. Please understand repairs are not always possible if specific gemstones or materials are unavailable. Our warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Please contact us and send in any damaged jewelry for examination and repair evaluation. 
In every case, we will work with our designers to the best of our ability to restore or replace your precious jewelry items.

Do you provide an appraisal with my purchase?

All Eliza Page Collection Special Occasion Rings include a complementary Jewelry Appraisal for replacement value for your insurance. We can also provide an Appraisal for any other Eliza Page jewelry items for your insurance with a fee of $200.

Do you offer layaway or financing?

Yes. We offer financing through Synchrony Financial, contact us for any current promotions and to apply for approved financing. 

Can I combine my gift card with store credit?

Yes. Let us know at checkout that you have both and we can apply them to your balance.

Do you have sales or offer discounts?

We work closely with our artists and on our in-house designs to be able to offer you the best price on our jewelry all year long. As such, we do not offer discounts. However you can sign up for our Diamond Dollars Loyalty Program and earn $ store credit when shopping. As part of this if you share your address, birthday and/or anniversary with us we will send you a % off card in the mail during your special month. 

Do I have to pay sales tax?

Yes. Sales tax of 8.25% will be applied to all orders shipped or purchased in Texas. 

Ear Piercings at Eliza Page

What type of piercings do you offer?

Right now we only offer lobe and helix piercings using high quality 14k gold & diamond piercing studs. We plan to expand and offer other piercing options in the future. See our piercing guide here.

 

 

Do you pierce with needles or guns?

We pierce using sterile, surgically sharp hollow needles. This allows for optimal placement and superior healing compared to a piercing gun. Piercing with a gun has the potential to shatter cartilage or tissue and can never be sterilized because they are made of plastic.

What jewelry do you use?

We have a wide variety of 14k yellow or white gold piercing studs with standard butterfly backs and 18 gauge posts.  The slightly wider post helps with the healing process by ensuring that your new piercing doesn't heal too tight for standard earrings and allows proper drainage.

 

Do you offer flat back piercing studs?

Flat back studs are used for small spaces where a butterfly back might cause irritation - i.e. the tragus or a forward helix piercing. We currently do not offer these piercings at this time.

How many piercings can I get at once?

For lobe piercings, we recommend no more than 4 piercings at a time - i.e. 2 pairs of lobe piercings.

For cartilage/helix piercings, we recommend you choose one side to pierce at a time as these piercings can be sore for a few months.

 

How much will it cost?

The cost of piercing is included with the purchase of your piercing studs.

Prices start at $80.00 for a single simple gold ball stud and go up to $250.00 for a diamond stud.

How old do I have to be to get pierced?

We are happy to pierce clients as 5 years old and up! Anyone under the age of 18 must be accompanied by a parent or legal guardian and must bring a birth certificate or papers of guardianship.

If you are 18 years or older please bring a valid drivers licence or state issued ID.

Who is your piercer and what training do they have?

Our exclusive in-house piercing stylist, Sirandyn, is thoroughly trained in the art of needle piercing to ensure the health and safety of our customers. As a local business, we are committed to a private and safe experience.

What is your best advice for healing any ear piercing?

Consistent cleaning and no touching. The less you touch your new piercing the less likely you are to introduce germs to your healing tissue.

What should I do before a piercing?

Make sure you have eaten a good meal, are hydrated, and that you are in overall good health. Avoiding alcohol and ibuprofen is also a good idea as these can both thin the blood and make you bleed more.

How do I book my piercing appointment? Do you take walk-ins?

You can book your appointment online through our appointment calendar or you can call the store. We ask that you please purchase your preferred piercing studs online so we can assure they are fully sterilized and ready for your appointment. You can view all of our piercing studs here. 

 

We can try to accommodate walk-ins but your jewelry choices will be limited to what options we have pre-sterilized on any given day. 

Piercing Aftercare

How do I clean my piercing?

  • WASH your hands thoroughly prior to cleaning or touching on or near your piercing with liquid antibacterial, anti-microbial or germicidal soap. 
  • SOAP two to three times a day. Lather up a pearl size drop of the soap to clean the jewelry and the piercing. Leave the cleanser on the piercing no more than thirty seconds, then rinse thoroughly to remove all traces of the soap from the piercing. Q-Tips work well for applying the soap. 
  • SALINE soak for five to ten minutes once a day. Dissolve 1/8 to 1/4 teaspoon sea salt into one cup (8 oz) of warm distilled or bottled water and apply. 
  • DRY with disposable paper products or air dry, because cloth towels can harbor bacteria.

How long will my piercing take to heal?

Healing times will vary between people.

Lobe piercings take about 2 months to heal.

Cartilage/Helix piercings take about 6+ months to heal.

 

 

How do I know my piercing is infected?

After piercing, it's normal to experience slight bleeding, swelling, tenderness, itching, bruising, or soreness.

If you experience any symptoms such as: fever, ear is warm to the touch, throbbing pain, burning or any other symptom that seems to be getting worse, we recommend seeing a doctor as soon as possible.

 

When can I change out my piercing?

We recommend keeping your piercing jewelry in for the full healing time (lobes healing time 2 months & cartilage/helix healing time 6+ months). You should sleep with them and do all your normal daily activities with your piercing studs. 

What to avoid?

  • Avoid friction from clothing, excessive motion of the area, playing with the jewelry and vigorous cleaning.
  • Avoid the use of alcohol, hydrogen peroxide, Betadine, Hibiclens, or ointment on your piercing.
  • Avoid over cleaning. This can delay your healing and irritate your piercing.
  • Avoid submerging the piercing in bodies of water such as lakes, pools, jacuzzis, etc.
  • Avoid all beauty and personal care products on or around the piercing including cosmetics, lotions, sprays, etc.